What does customer service mean to you best answer?
“Customer service meansListening to customers and helping them solve their problems quickly.
Here's what it could look like: “To me, that means customer serviceensuring that the client or customer has the best possible experience. I have learned that by listening to the customer's wants, concerns and perspective I am able to find the best way to solve problems as they arise.
Sample response for receiving quality customer service
“Great customer service means meeting customer expectations and helping them with their inquiries and complaints.
The most important rule of excellent customer service is to be friendly. Try to greet customers with a smile and always be polite and respectful. Be proactive by listening to the customer's needs and offering help or recommendations before they ask for it.
More customer service examples
As a barista, remembering someone's regular order. Send out a survey after a product change to see what your customers really think. Stay past your shift to help process a customer request. Call other stores to check stock and make reservations.
"Because I have what it takes to fulfill the demands of this job - solving customer problems with my excellent customer service skills." "Because I have the experience and expertise in customer support that this position requires."
Essentially, the 3 key qualities of customer service revolve around three “p”s:Professionalism, patience and a people first attitude.
My greatest strengths areEmpathy and excellent communication skills. I always actively listen to the customer and then explain how they can solve their problem or what I can do to help them. I try to put myself in the client's shoes and make sure I can best understand their needs.
If you demonstrate the values ofAccountability, optimism, authenticity, respect, trust and communicationyou can earn the loyalty of your customers. People choose brands that reflect their values.
- empathy/understanding. Empathy was mentioned by the largest percentage of respondents. ...
- Satisfaction. Satisfaction was the second most common choice to describe great customer service. ...
- Hear. ...
- Patience. ...
Why are you passionate about Customer Service Answers?
“I think one of the main things that motivates me to do anything for clients isknowing that I am helping to make a difference in their lives. Even if we can't fully resolve an issue, we've done what we can and I always hope they feel valued."
I am a good listener and always focused on solving a problem. I have gained relevant experience and have an extremely positive attitude towards everything in my life. Because of these qualities, I think I would be a valuable addition to your customer service team.
So an effective answer might be,I am a customer myself and am always impressed by the quality of your products and services. On the rare occasions that I have an issue with an order, I was able to speak to a real person and was really impressed by their quick, solution-oriented approach.
customer service isthe support you offer your customers - both before and after they buy and use your products or services - to help them have an easy and enjoyable experience with you. Excellent customer service is important if you want to retain customers and grow your business.
Why is customer service so important? Customer service is important becauseIt promotes customer loyalty and makes the work of employees easier. This, in turn, helps businesses grow. By delivering great customer service, businesses can recover customer acquisition costs, retain talent, and foster brand loyalty.
We could define quality customer service as: “Caring for the (internal and external) needs of the customer by providing and delivering professional, helpful and quality service and support before, during and after meeting the customer's requirements.” Hence, we provide a 5 star customer service...
"Because I have the experience and expertise in customer care that is required in this position." This is a time to let the customer (the interviewer) know what your product and (YOU) can do for them and why they should listen to your offer.